Your privacy matters to us. This page explains exactly what personal information pinascrown collects, why we collect it, how it is used, and what rights you have as a registered player in the Philippines.
When you register an account on pinascrown, we collect the personal details you submit through the registration form, including your full name,date of birth, email address, and mobile number. We also collect your preferred payment method details and any identification documents required for account verification under Philippine regulations. This information is necessary to create and maintain your account, verify your age and identity, and process deposits and withdrawals in Philippine pesos. Without this information, we are unable to provide you with a safe and compliant gaming experience on our platform. All data you submit is stored securely and accessed only by authorised personnel for the purposes described in this policy.
When you access pinascrown through your mobile browser or any device, we automatically collect certain technical information to help us operate and improve the platform. This includes your IP address, device type, operating system, browser version, and the pages you visit within our site. We also record session duration, game activity logs, and transaction history to support account security and resolve any disputes that may arise. This data helps us detect unusual activity, prevent fraud, and ensure that our platform performs reliably for all players across the Philippines. Automatically collected data is never used to identify you to third parties and is retained only for as long as necessary to fulfil its operational purpose.
All financial transactions on pinascrown are conducted in Philippine pesos, and we collect the transaction details necessary to process your deposits and withdrawals accurately. This includes payment method identifiers, transaction amounts, timestamps, and reference numbers provided by our payment processing partners. We do not store full card numbers or sensitive banking credentials on our servers — such details are handled directly by our regulated payment partners using industry-standard encryption. Transaction records are retained in accordance with applicable Philippine financial regulations and may be reviewed by our compliance team when required. If you have a question about a specific transaction, please refer to the FAQ page or contact our support team using the details in the footer.
pinascrown does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure partners — all of whom are bound by strict confidentiality obligations. In certain circumstances, we may be required to disclose your information to regulatory authorities or law enforcement agencies in the Philippines if required by law or court order. We may also share aggregated, anonymised data that cannot identify any individual for the purpose of platform analytics and improvement. Any third party that receives your data on our behalf is required to handle it in a manner consistent with this Privacy Policy.
As a registered player based in the Philippines, you have the right to access the personal data we hold about you at any time by submitting a written request to our support team. You may also request that we correct any inaccurate or incomplete information associated with your account. If you wish to close your account and request deletion of your personal data, we will process this in accordance with our data retention obligations under applicable Philippine law — some records may need to be retained for a defined period for legal and compliance reasons. You have the right to object to certain types of data processing, including direct marketing communications, and we will honour such requests promptly. For any data-related enquiries, please use the contact details provided in the footer of this page.
pinascrown uses cookies and similar browser technologies to maintain your session, remember your preferences, and improve the overall performance of the platform on your device. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a set period to help us recognise you on return visits. We do not use cookies to track your activity across other websites or to serve you targeted advertising from third-party networks. You can manage or disable cookies through your browser settings at any time, though doing so may affect certain features of the platform. By continuing to use pinascrown after being informed of our cookie use, you consent to the placement of cookies as described in this policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance applicable in the Philippines. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered players through the platform or via their registered contact details. We encourage you to review this page periodically so that you remain informed about how we protect your personal information. Your continued use of pinascrown after any update constitutes your acceptance of the revised policy. If you have questions about any aspect of this Privacy Policy, the FAQ page is a good starting point, and our support team is available to assist you further.
A quick reference to the most important points. The full policy text above is the binding version.
We never sell, rent, or trade your personal information to third parties for marketing purposes — ever.
Request access, corrections, or deletion of your personal data at any time by contacting our support team.
All personal and financial data is handled using industry-standard encryption and stored on secure servers.
Our data practices follow applicable Philippine data privacy regulations and are reviewed regularly for compliance.
If you have any concerns about how your personal data is handled, our support team is ready to help. You can also visit our FAQ page for quick answers to common questions.